Want to return an item? Sound!
We understand that sometimes you may need to return an item, no sweat!
How do I get a refund?
All refunds must be initiated within 48 hours of receiving their item by emailing firstname.lastname@example.org stating your reason for return & any necessary photos.
After arranging a return you must complete the returns form including your returns reference within 7 days of receiving authorisation. It's recommended customers return their item via recorded delivery as we can only process orders which we receive, the customer will cover all costs of return postage.
Once we have received your item we will process a refund to the original payment method minus delivery fees.
Note : We will not be able to process refund for orders which bypass our return procedure and failure to do so will result in delay which can be few days to weeks
Terms and Conditions
- All items must be returned unwashed, unworn, original tags attached with original packaging.
- All items must be well packed as any items returned damaged will not be processed.
- All returns must include the returns form, if this is missing we will not be able to process your order.
- Items must not contain aftershave/perfume, makeup, smoke or any other smell / stain.
- It's recommended customers return their item via recorded delivery as we can only process orders which we receive, the customer will cover all costs of return postage.